Comcast Cable is having issues in my area. Connectivity issues, which, considering it's the internet, is the ONLY issue of importance. For about a week now, the connection has been radomly hit and miss. I get DNS errors on pages I visit routinely. I can't even bring up Blogger! Argh!! (Obviously, I'm not doing THIS post from home.)
I talked to a Comcast rep on their "chat help" site yesterday. He wasn't very helpful, and it seemed to be mostly canned responses, but... well.. here...
Richard > Thank you for contacting Comcast, my name is Richard. How may I help you today?
Mike > Can you please check on connection issues in my zip code, 95610? I've been having issues reaching various web pages over the past week.
Mike > I was told there was a problem, but I'm curious if/when it will be resolved?
Richard > I apologize for any inconvenience you are experiencing with your connection. I would be happy to assist you with that. May I begin with your first name please?
Mike > Uhm... Mike
Richard > Thank you. Please hold while I check for outages.
Mike > thank you
Mike > Still checking?
Richard > Yes I am. One moment please.
Richard > Thank you for holding. The outage is stil active at time.
Mike > okie... just checking.. tx
Richard > I sincerely apologize for any inconvenience that causes you. We are working to resolve the problem as quickly as possible.
Mike > OK... it has been about a week, is that correct? Can you tell me what the problem is?
Richard > Unfortunately I do not have an estimated time of resolution when the problem was declared. However it is still active. The problem is something technical with the network. I'm sorry but I do not have more details on that.
Mike > okie doke... thank you for checking.... good day
The problem is, NO ONE at Comcast is able to tell me WHAT the problem is. I find that strange. Anyway, I'm gonna have to hit them up for a one or two week credit on my service.